Now more than ever, we are passionate about providing an exceptional experience and truly memorable moments during your stay. That's why the safety and well-being of our customers and employees is our top priority.

We have invested time and resources to ensure that all our customers enjoy a safe experience. This will be successful with everyone's participation and the tried and tested way of living together.

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Safe holidays

At INNER Hotels we follow a strict internal protocol to guarantee the best service and maximum safety. For this reason, we rely on the advice of the leading company Biolinea, a consultancy focused on public, environmental and tourist health. We also work with our partner cleaning companies Home & Clean and B-Clean, certifying that we comply with all the recommended operational processes.

  • Compliance with WHO recommendations and local regulations.

  • Disinfection of common areas and rooms.

  • Disinfection using effective products approved against Covid19.

  • Points with disinfectant gel dispensers, masks and gloves.

  • 1.5-2 metres distance between clients.

  • Private and fast-acting medical assistance.

  • Trained staff with hygiene and disinfection protocols.

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New technologies

At INNER Hotels we are constantly evolving to improve and innovate our services by supporting and adapting the environment to new technologies. Therefore, to guarantee the rest, safety and well-being of our customers, we have implemented new measures taking advantage of technological support and creating a safe environment.

  • Online check-in, reducing waiting time and giving flexibility to our customers.

  • Electronic keys using QR codes to access rooms.

  • QR codes for restaurant and bar menus.

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Our employees

In response to the current circumstances surrounding the Covid19 pandemic, we have implemented our high standards of cleanliness and service. The health of our customers, employees and partners comes first. That's why we work with all health and safety protocols and are constantly trained and advised by leading companies in the industry.

  • Creation of strict internal protocols for our team.

  • Knowledge of all staff on health and safety guidelines.

  • Protocols for receiving goods and dealing with suppliers.

  • Daily control by the team.

  • Our employees are provided with the necessary personal protection equipment.

  • Continuous training and administrative improvements.

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